Welcome to Zaayān Shipping & Delivery Information

At Zaayān, we are committed to delivering your premium agarwood, essential oils, and perfumes safely and efficiently. Please read the details below to understand how we handle your orders.

1. Delivery Areas
We deliver to all locations listed on our website. Currently, our shipping service covers major cities in Kuwait. Delivery may not be available outside these areas.

2. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
You will receive a confirmation email once your order has been prepared and is ready for shipping.

3. Delivery Time
Delivery times vary depending on your location and chosen shipping method.
While we strive to deliver orders on time, delays may occur due to circumstances beyond our control such as weather, customs, or courier delays.

4. Shipping Fees
Shipping fees are calculated at checkout and vary based on location, weight, and delivery method.
Any applicable taxes or customs duties (if any) are the responsibility of the customer.

5. Accuracy of Information
Please provide complete and accurate shipping information to avoid delays or lost shipments.
Zaayān is not responsible for delayed or lost shipments due to incorrect addresses.

6. Order Tracking
Once your order has been shipped, a tracking number (if available) will be sent via email or SMS.
You can use this number to track your order until it arrives at your doorstep.

7. Damaged or Lost Shipments
If your order arrives damaged or is lost during shipping, please contact us immediately at:
📧 support@zaayankwt.com
Our team will assist you with a replacement or refund in accordance with our return and refund policy.

8. Contact Us
For any shipping-related inquiries, please reach out to us:
📧 Email: support@zaayankwt.com
🌐 Website: www.zaayankwt.com